Amazon’s customer service is horrible. I pay for Amazon prime. This costs $80 a year, and you are supposed to get free two day shipping on in stock items. On Thursday the 4th, I ordered two books that I need for work, and the items were listed as being in stock. I expected them by Monday the 8th. They haven’t even shipped yet, and the expected delivery date is now showing up as next Friday the 12th. I tried to cancel the order, and a reply by automated message said that I could not, because the items had already shipped.
So, I contacted customer service, and they said:
We normally obtain the books from a supplier who can
usually send it to us as soon as possible from the time your order is placed;
however; in this case, the supplier has taken longer than expected to make this
item available.Our reliance on suppliers and manufacturers for
information about their stock means that, occasionally, our database will not
reflect all changes.I’ve checked and it looks like
we’re waiting to receive more inventories for your book. Though we’re unable to
give exact date when we can obtain stock or ship your order at this time but
rest assured that we’re working with our suppliers so that we can try to have
your order shipped as soon as possible. I hope you’ll understand that we do our
best to ensure that all of our customer orders leave our fulfillment centers as
fast as we can.
TOTWTYTR · October 17, 2012 at 12:59 am
This isn't completely true. They do stock many items at a number of regional distribution centers. If they stock an item, it will say "Sold by Amazon" or something similar. If it's sold by an outside vendor, it will say who it is sold and shipped by. Items sold by outside vendors often are not eligible for Amazon Prime.
I've been buying a lot of stuff on Amazon and have been very impressed with their service.
My daughter is back in college and has bought a lot of her books in Kindle versions so that she has less to lug around.
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