I have to say that I can no longer trust any public reviews from Google. There is a local (to me) school that teaches paramedic and EMT classes. They periodically will have a bad review come up, and it will remain there for a week or so, and then will disappear. There are currently 8 reviews up there, with five of them written since the format changed to only allowing Google+ users to rate a business. Of those 5 reviews, one is written by the owner of the school, and all of the reviews are positive. I have seen at least three negative reviews get deleted.
In short, I will no longer trust Google reviews.

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