My bill came in this morning after I posted about being happy with streaming. I disconnected television service and returned their equipment on July 20. I still got billed for the full $220 as if i had television and was renting all of their cable boxes. I try to go online, and I get stuck in a chat with an automated system that won’t do anything but show you the (incorrect) bill and ask if you want to make a payment.
So I tried to call. Now I know why people snap. There is no way to escape the phone tree, because it texts you a link to the automated system and then hangs up on you. The only way to get through to an agent is to sit there and refuse to respond to any prompts. If you respond in any way, the system sends you a text link to the automated tree. Once there, you are back in the loop where it shows you your incorrect bill and asks how you would like to pay.
So I sat there and refused to answer by voice or push 1 for an agent, until the system put me on hold for an agent. I sat there on hold for 9 minutes before getting an actual person. That guy gave me a song and a dance about how it takes time for the computer to update.
I called to cut the television services on July 10. I made them effective July 20. I returned all of their equipment on July 20. I have a receipt. They just billed me for services from July 21-August 20 in the amount of $222. They are telling me that the system takes time to update and that my bill is really only $87.
It’s quite frustrating. However, the only options in this area are DSL or this one. DSL here isn’t fast enough and has data limits that are too low for streaming. I swear, it’s harder to get out of CATV service than it is to leave a timeshare sales pitch.
So I will wait to see what they charge my credit card. If it is a penny more than $87, I will send a certified letter to their offices, demanding an adjustment. Following that will be a complaint to the state regulatory agencies, and possibly a lawsuit in small claims court.
That’s why I keep copies of receipts and correspondence. When I move, there will be a different internet provider.