I ordered my wife a Christmas gift from Amazon. It was on sale at a ‘Black Friday’ price of $349 and a delivery date of December 6. The package was reported to me as “lost in transit” on December 9. I was told to cancel the order and reorder it, so that is what I did. The new price was $620 with a delivery date of December 17. I contacted Amazon to ask them to honor the original price. This is what I was told:
We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon’s prices to our competitors’ prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don’t offer price matching.
I explained to the guy that I was not looking for a price match, I wanted Amazon to honor the price that they originally offer it to me for, and since it was THEIR fault that it was lost in transit, they should be the ones to replace it at the original price.
The associate then told me that he could send out a replacement, but that replacement would not arrive until January 19. Checking the Amazon page, they still list the item for sale, and are still advertising a delivery date of December 15-17, with 8 more listed as being in stock.
They have put me in the position of having to buy this item at nearly double the sale price, if I want my wife to have it in time for Christmas.
In fact, this sort of thing is illegal in Florida. It is called a “bait and switch” scam, and is a violation of Florida’s Deceptive and Unfair Practices Act. A person who is the victim of a bait and switch can get damages plus up to $10,000.
I am going to send a certified letter to Amazon’s Registered Agent. If they don’t help me, I will contact an attorney. All I want is what I paid for at the agreed upon price.