A customer with a receipt showing that they paid for their food through an online app is asked to leave without the merchandise that they paid for. The customer says that all they want is either their food or a refund. The manager refuses and tells the customer to leave the store. He refuses, and the woman calls the cops. She also gets angry and slaps the phone that is being used to film the encounter out of the customer’s hand.

Even though she asked the customer to leave, he is still entitled to either a refund or the merchandise he paid for. To have a manager then call the cops and slap the phone out of his hand turns this from a civil matter into strong armed robbery. It doesn’t surprise me to see the demographics involved.

A side note, Popeye’s has really good chicken, though.

Categories: Crime


Aesop · September 7, 2023 at 5:34 am

It’s fraud.
And battery. Which is a crime of violence, in all cases.
If the phone was damaged, also destruction of property.
All chargeable offenses under the criminal code of 50 states and 7 territories, and a complaint should be sworn out for the offender’s arrest.

Trying to use the police to enforce the fraud may bring them in under a charge of robbery under color of authority, if they ever showed up, and weren’t bright about how they handled this.

Then it should be followed up with an eight-digit civil suit against the store, the owner, and the chain.
(I’m pretty sure assault and battery of defrauded customers goes crosswise to the published Employee P&P Handbook. Just spitballing there.)

And including the po-po if they tried to evict the customer without seeing that his refund, or the merchandise paid for, was delivered.
If they just booted the call and never came, at least they ducked that bullet.

The victim will only find a conga line of contingency lawyers a mile long for that case.
Even with the Diversity is involved, national chains have deep pockets. So do franchisees.

Popeye’s has about a hot minute to propose a rapid and notable cash award settlement to the plaintiff, and fire that manager for cause, to avoid more free bad publicity than they can ever buy, and a lawsuit that they’ll surely lose.

Bonus points: the use of an online app in this case crosses state lines (the video is from someone in Atlanta, Popeye’s Corporate HQ is in Miami), making this a bona fide federal case, and justifying a federal criminal complaint to the FBI. Wire fraud (18 USC 1343) buys 20 years in federal pound-you-in-the-ass prison, btw.
Which complaint they may shitcan.
And then again, they may not.
Or, they may just pile on with the D.A., and Kiarra is looking at a 20 year rap for a 3-piece chicken meal, after she does her time in county for battery and property damage.

I’d totally maxx out the complaint chain. “The Process Is the Punishment” works both ways.

Matthew W · September 7, 2023 at 6:52 am

Not robbery, battery.
It’s a Tik Tok video so everything about it is suspect.
Popeyes’s has the second best chicken sandwich…….

Techiedude · September 7, 2023 at 7:34 am

Usually, the customer is given the benefit of the doubt. I can tell how many times I’ve had issues with self checkout – the clerk couldn’t figure it out and simply let me go with my stuff.

Don W Curton · September 7, 2023 at 7:49 am

During the covid scamdemic, some restaurants switched to online business models better than others. I’ve two or three cases similar, but was usually able to resolve peacefully (everyone involved was white, so peace was kept). In one case I just complained to Door Dash and got my refund that way. Let Door Dash handle the restaurant end, not me. Long as I get my money back.

WDS · September 7, 2023 at 8:49 am

Now imagine if the the situation had been reversed? La’Quesha would’ve totaled the joint. We’ve seen it a hundred times.

TheLastOfTheAmericans · September 7, 2023 at 2:18 pm

Does that girl have cancer? No? Then take off the damned Dr. Seuss “hat” or lose your job. Wait…is that her hair? What in the hell am I looking at here? What third world country is this, Atlanta?

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