I am the victim of a ransomware attack. The ech0raix malware has encrypted all of the files on my computer. They are demanding $650 worth of bitcoin. My wife is in tears. The QNAP raid was our backup and I thought we were protected. All of our photos, including of our wedding, my entire life, and my dead father are on there. 1TB of files in all. It is irreplaceable.
The malware didn’t touch music or movie files. It only encrypted pictures, Office files, and PDFs.
I am looking for help in fixing this. I found a file on bleepingcomputers.com that claims to fix it, but none of the computers in the house will run it because they claim it is a virus itself.
I don’t know what to do. I considered paying the ransom, but people online are saying that paying doesn’t get you the decryption key.