My in-laws asked me to find them a good price on a 2019 Nissan Pathfinder. I used True Car, which usually gives us great prices. I found them the car they wanted for about $8K less than MSRP at a dealer about 40 miles from here. This was about the same discount that True Car has gotten us before.
The in-laws asked us if we could go with them to purchase the car that afternoon, but we were not able to go that day, because of prior commitments. We told them that we would be able to go the next day if they would wait, but they were not willing to. They insisted that we were not needed because they had bought many cars before.
They went to get the car and still had to argue in order to get the True Car price. That seemed very unusual to me, because one of the great advantages to True Car is that the dealer agrees to abide by the True Car price so there is no haggling.
Then they told us that the car had damage to the hood, and the dealer had offered to repaint it, so they would have to take the car back to the dealer this week for that to happen. That was a red flag, so we went over to their house and noticed that the car had over 5,000 miles already on the odometer. The paperwork stated that the car had 28 miles at delivery. The dealer hid it from my in-laws by leaving the odometer set on the “trip” odometer in order to hide the true mileage of the car.
I called the dealer and they said to bring the car in, and they would fix it by simply correcting the paperwork. I told them that this was unacceptable, and I wanted them to reverse the sale, or I would be contacting an attorney. They said that since I mentioned attorney, they would no longer speak to me. He also pointed out that the contract has an arbitration clause and I can’t sue them anyway.
The dealer called us an hour later and apologized. They said that they would contact the finance manager to see if the sale can be reversed. We will see.