If you remember, I ordered a door from Lowe’s on June 14. I ordered a right handed door using the instructions on their own website. They delivered a left handed door. I was worried it was my fault, so I did some research, and yes, it’s a right handed door. My sources are this video, and I went and matched it to doors already in stock at Lowe’s.
To be even more clear, when you push the door, whichever way the door swings is the handedness of the door. To further explain things, I even sent Lowe’s vendor a picture of the door this one was replacing.

They assured me it would be correct the second time, so I ordered another door from their website on July 13. It wasn’t, and I again got the wrong door. So this time, I went down to my local store with pictures of everything and I talked to the millworks guy. He agreed with me that it was a right hand swing that I needed. So we ordered it again. While the millworks guy was putting in the order, I was in a texting conversation with the vendor. He apologized and assured me he would personally inspect the order before it left his warehouse.
You guessed it, I again got a left handed door. Look closely at the picture below.

So this time, I called the 800 number for Lowe’s. The one that’s on their website to call if a special order is incorrect. The drone on the call told me a few things:
- He said he was sorry this happened to me, but it isn’t their problem. If I have an issue, I can take it up with the store manager. Even though I pointed out it was ordered through their website the first two times and not the store, they pushed it off on my local store.
- Since it is a “special order” there will be no fixing this and no refunds. They are officially washing their hands of it, and I just have to eat the $400 for the door.
- He then gave me a case number, but refused to escalate it to management or his supervisor.
I know why they make you call. That smarmy little shit was being such a smartass that, had I been standing in front of him, it would have taken some real effort to not kick his ass.
I’m going down to the store and I will attempt to return the door.
I would point out that I bought this door on my Lowe’s card. Lowe’s can’t refuse to refund money that I haven’t paid them yet. The FTC specifically identifies receiving the wrong merchandise as a situation in which a credit-card charge can be disputed. The CFPB likewise says merchandise that wasn’t delivered as agreed can qualify for a billing dispute. The Lowe’s card is serviced through Synchrony bank. I am disputing the crap out of this. Additionally, if they want to stick to their guns here, I will not do one dime of business with Lowe’s ever again. Not for a door, a mower, construction materials, or even a stick of gum.
I am a Lowe’s gold key customer. I spend at least $5000 a year in their stores, and I have every year for years. That’s not contractor level spending, but it does make me a good and steady customer. I would be surprised if they want to screw me on this, because there are other stores out there, plus there are plenty of online merchants who would be happy to have my business.
At the end of the day, I don’t have a lot of faith in dispute processes, and I am not going to let them ruin my credit over $400 by refusing to pay and getting collections on my credit. If the dispute doesn’t fall in my favor, I will wind up paying it. However, I only work one day per week, and I might be bored enough to take them to small claims court for the $400. I wonder what a billboard costs…
