We called the builder to complain that the sink in the upstairs bathroom had no hot water, only cold. The bathtub that is right next to the sink has hot water, though. So after a couple of weeks, a plumber shows up. He runs the water in the sink for a couple of minutes, then declares that the sink is piped incorrectly. He says that he will have to cut into the drywall to get at the pipes and will need the boss’ permission to do it. He says he will be back.
An hour later, he returned with a second plumber. They said that they would be cutting into the drywall to repipe the sink. I have a complete set of photos of what the house looks like without drywall in place. I show them where the pipes are, and they cut a 2′ square hole in the kitchen ceiling. In the wrong spot. They are mystified when they wind up under the upstairs air conditioning plenum.
I again point out to them that they are in the wrong spot. This time, they cut where I tell them the pipes are. There is the hot water pipe, and they tell me that the pipe was mislabeled during construction. They then cut a third hole so they can tap off of the bathtub’s hot water.
The sink upstairs still doesn’t have hot water at that point. They keep trying to figure it out. At this point, they have been at it for over 4 hours. There are three giant holes in my kitchen ceiling. There is insulation raining down all over the kitchen. My house is in a shambles. We can’t use the kitchen.
I asked them if they checked to see if the faucet is bad. They looked at me like I was a moron, so I continued: “What if there was some construction debris in the pipe, and it made its way to the faucet’s hot water valve, clogging the valve.” They asked how I would figure that out. I replied: turn off the cold water valve under the sink. If the faucet still works, it’s piped wrong. If the sink doesn’t work, it’s the faucet.
It was the faucet.
They plumbers apologized profusely and said that their boss would call me to figure out how to repair my ceiling. This is what it looks like.
I understand that mistakes happen, so I call the builder. He tells me that it’s a warranty issue, says he will put in a work order, and according to the warranty documents that I agreed to at closing, they have up to 15 business days to repair it. They will, he tells me, get to it “when they get to it.”
I tell him that he needs to do a better job of reading the warranty. A warranty item is described as a “defect in materials or workmanship that occurred during construction of the home.” This didn’t happen during construction. It happened because his subcontractors were incompetent morons. This means that it is a claim for their insurance, and they have exactly one week to get it fixed. If it isn’t, I am going to hire someone to fix it myself, then I will sue them to collect my costs.
I can’t use my kitchen. There is drywall dust everywhere. We are finding blown in insulation all over the house, because when the plumbers tried to clean the insulation that had fallen from the ceiling, the shop vac they used just blew it everywhere. That cardboard patch that is duct taped to the ceiling in the picture below? It fell off 15 minutes after they left.
Now every time we open a door or the air conditioner comes on, insulation falls from the holes. Bugs crawl in at night. So I got some pieces of cardboard and attached them to the ceiling using staples from my nail gun. These are essentially holes that open my house to the outside.
I am more than a bit pissed off about this. If it isn’t fixed by Monday, I will start calling my own drywall guys and an attorney. This is complete and utter bullshit. I’m not nearly as mad about the plumbers fucking up as I am about the attitude of the warranty supervisor. You handle things like this by saying “I am so sorry this happened. Let me tell you what we are going to do to fix this. It will be a priority item for us, and I will see how quickly I can get someone out to help you. In the meantime, one of us will be over right away to secure your home from the elements.”
What you don’t say is “I don’t control the drywall company’s schedule. I will put in a work order and they will get to it when they get to it.”
In the meantime, posting may or may not be sporadic as I deal with this and still have to go to work to pay the mortgage on my now trashed house.