This is where I vent about the computer nerds at my hospital.
I have been having a problem with a piece of medical equipment at work. In order to perform a procedure, a Doctor’s order must be in the system. The problem is that whenever the device tries to download orders, I get an error message “The Server Returned an unrecognized response.”
If the medical device can’t find the order, it won’t proceed with the test. There is no way to get around it. There used to be, but they eliminated that ability about three months ago.
So I did what I am supposed to do- I put in a work order. I did so at 8 pm.
The next morning, I find an email reply with a very snarky response. It says “If you would read your emails, you will see that we were doing server maintenance at XXX hospital from 10 pm onwards, and the server was unavailable.” Your work order has been closed.
There are a couple issues with that:
- I don’t work at XXX hospital. I work at YYY hospital.
- The problem was happening well before 10 pm
- I work in the Emergency Room, and this equipment is pretty important. Why would you shut it down with no way to operate it?
Then the very next email in my box is a request that I take a survey about the “service” I received from the IT department. I blasted them, but in a controlled, polite way.
I was called into my boss’ office because “If you have a problem with the work done by another employee, you come to us. There is no need to disparage other employees on interdepartment surveys.”
If you don’t want my opinion, don’t ask for it.
Also, why does the IT department in every place I have ever worked have to be staffed with condescending assholes who treat you like a moron because THEIR equipment doesn’t do what it is supposed to be doing? I get that you don’t want to be bothered with actually interacting with people, but that is kind of your own fault for making sure that no one can do anything without calling the helpdesk because even changing the font on your screen requires an admin password that only you possess.
OK. Rant over.
